Field note · Building technology
The replacement window
A large installed base of heating systems is a steady stream of replacement decisions. The value lies in recognising each window before it closes.
The situation
A Swiss building-technology company has a large installed base of heating systems in homes and commercial buildings. Energy prices, regulation and equipment age are steadily opening replacement windows across that base.
Many of those windows are missed, or captured late, because the relevant information sits in different places.
The decision that matters
For each installed system approaching a decision point, the company decides whether, when and how to approach the owner with a replacement or upgrade offer.
How we approach it
AI combines equipment age, service history, regulatory triggers and customer contacts into a prepared view of each replacement window.
Sales and service owners decide which interventions to make and when, with the relevant history in front of them.
Impact
The approach targets a single-digit million improvement in annual gross profit.