Supply Chain & Operations
Payments & Core Banking Operations
AI-assisted payment operations, continuous exception intelligence, and automated reconciliation workflows.
About this playbook
Payments and core banking operations run high transaction volumes through legacy systems with manual exception handling. This playbook redesigns payments operations for AI-assisted exception management, continuous operational intelligence, and automated reconciliation.
Key outcomes
- Reduce payment exception handling time through AI-assisted classification and resolution workflows
- Monitor payment operations continuously to surface throughput, error, and risk patterns in real time
- Automate reconciliation and investigation workflows to reduce back-office operational cost
What's inside
Playbook structure
Every Silver Brain playbook follows the same 13-section structure, ensuring consistency and comparability across functions.
01AS-IS diagnostic — how the function currently operates
02Value gap analysis — where AI creates the most leverage
03AI-native target operating model (TOM) overview
04Workstream 1 design — detailed process and tooling
05Workstream 2 design — detailed process and tooling
06Workstream 3 design — detailed process and tooling
07Workstream 4 design — detailed process and tooling
08Workstream 5 design — detailed process and tooling
09Tool landscape assessment — build, buy, and integrate
10Data and integration architecture
11Governance and operating rhythm design
12Phase 2 build guide — sequencing and scoping
13Success metrics and value realisation framework
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